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Privacy

Privacy Notice

Effective date: 21/08/2026

NicoByte Solutions respects your privacy and is committed to protecting personal information provided to us or accessed while providing our services.

1. Who We Are

NicoByte Solutions provides IT support and technology services to individuals and small businesses.

For data protection purposes, NicoByte Solutions will generally act as the data controller for personal information collected directly for the purpose of providing our services.

Where NicoByte Solutions processes information on behalf of a business customer as part of an IT service, the roles and responsibilities of both parties will be considered based on the nature of the service.

2. Information We May Collect

  • Name
  • Address
  • Telephone number
  • Email address
  • Business details
  • Information about equipment and devices
  • Details of IT problems or support requests
  • Payment and invoice information
  • Information provided during communications with us

3. Why We Use Your Information

  • Provide IT support and services
  • Communicate with customers
  • Arrange appointments
  • Diagnose and resolve technical problems
  • Provide quotations and invoices
  • Process payments
  • Maintain appropriate business records
  • Respond to enquiries and complaints
  • Improve our services
  • Meet legal and regulatory obligations
  • Protect our systems, customers and business from fraud or misuse

4. Personal Data on Customer Devices

  • Only access information reasonably necessary to provide the agreed service
  • Avoid intentionally viewing personal files unless required
  • Not copy personal information unless necessary for the agreed service
  • Not disclose customer information to third parties without permission unless legally required
  • Take reasonable steps to protect information accessed during support

5. Passwords & Authentication Information

Customers should avoid providing passwords unnecessarily. Where possible, temporary access, customer-entered passwords or secure authentication methods should be used instead. NicoByte Solutions will not intentionally retain passwords longer than reasonably necessary.

6. Remote Support

Remote support will only be provided with the customer’s permission. Customers will be informed when remote access is being established and may end the session at any time. Remote-support software will only be used where reasonably necessary to provide the agreed service.

7. Sharing Information

We will not sell or rent customer personal information. Information may be shared with third parties where necessary to provide a service, where the customer has requested or authorised this, or where we are legally required to do so. Examples may include payment providers, software providers, hosting providers, professional advisers or authorities where legally required.

8. How We Protect Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, disclosure and unauthorised alteration. However, no electronic system or method of transmission can be guaranteed to be completely secure.

9. How Long We Keep Information

We only intend to retain personal information for as long as reasonably necessary for the purpose for which it was collected, unless we are required to keep it for longer by law. Business and financial records may need to be retained for longer periods to meet legal and accounting requirements.

10. Your Rights

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of information in certain circumstances
  • The right to object to certain processing
  • The right to request restriction of processing in certain circumstances
  • The right to data portability where applicable

11. Cookies & Website Information

If the NicoByte Solutions website uses cookies or similar technologies, information about their use will be provided through an appropriate cookie notice or policy.

12. Complaints

If you have concerns about how NicoByte Solutions handles your personal information, please contact us first so that we can attempt to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

13. Contact

NicoByte Solutions
Website: nicobytesolutions.co.uk
Email: contact@nicobytesolutions.co.uk
Telephone: 07742 067582

This privacy notice may be updated from time to time to reflect changes to our services, technology or legal obligations.